Recently bought the A23's. Wanted to see if the wider rims lived up to the hype of a smoother ride, better cornering, etc. After getting the wheels built by my shop, however, it appears to have been a colossal mistake! The problem: I can't get the tire on AT ALL!!!! Ended up with blood blisters on my fingers, not to mention probably coming close to getting a hernia, stroke, and/or heart attack trying to get the freaking thing on! Even a screw driver was of no use. (Only managed to get a tire on -- barely -- after taking off the rim strip and not putting a tube in.) Usually use Mavic Open Pros, could get the tires on those with no problem. Anyone know of a problem with these rims? Is it something inherent with a wider rim? (The inside depth of the A23 appears to be a mm or 2 shallower than the Mavic. Could that be it?) Or, could it be how the wheel was built? (I'm thinking maybe not enough tension.) Is there another "wide" rim I can try that is likely to work better?
From some rather small experience I had with the problems you describe, I could give you these advices:
At last, it's not impossible that your rim and your tire (at least the particular ones you have with you) are incompatible with each other. I would recommend you try to install the same tire in another rim, and another tire in the same rim, to check where the problem is, before asking for replacement of a part that is actually OK.
Hope this helps!
Some tires can be a really tight fit on any rim, and some combination of rim and tire can be extra tricky.
A touch of soapy water, rubbing alcohol, or windex can be used to lube up the rim where you are trying to slide the final portion of bead over. Try to use both hands with palms on the edge of the tire that is not seated to twist the tire on to the rim. It will get easier after they have been mounted once and put under pressure, but the first time can be a real pain.
If all else fails, a tire lever can be used, but be careful not to pinch the tube between the tire and the rim when doing this. I've had issues like this with new rubber and had to pry a few panaracer ribmos on with a pair of plastic levers.
I've also heard that heating the tire a bit can help. I'm haven't tried this one. Putting it in the sun for a bit seems reasonable, but I'm not ready to toss my new tires in the clothes dryer for 30 minutes. Some people swear by it though.