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14

Despite what others have said, a warranty is a bona fide contract between the company and you. It's used in the selling of the product thus is covered by decent consumer protection law (in the UK anyway). This article from Which suggests a good process to follow. Keep a record of the contact with the company, try to follow their warranty procedure. If you'...


5

I'd highly recommend two courses of action. First, take a couple deep breaths and then call back the manufacturer. Without too many details to cloud the issue, and without too much emotion, explain that you believe you have a frame crack that in your estimation is from a defective weld. Play nice, if they still refuse to warranty it, ask what they can/...


1

Nothing. If the manufacturer doesn't want to play ball, you're scuppered. There is no way you can prove your case one way or the other, so you're reliant on the goodwill of the manufacturer. In this case they appear to have no goodwill. Unfortunately your case shows that for the most part, warranties should be treated with a pinch of salt. Not much ...



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