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I'd say that making sure the wheels are pre-stressed should be a standard part of a bike shop's prep of a bike. If you know that your customers are going to come back with wheel that are out of true, why not get it right before the bike goes out the door?


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Typically lower-level wheels are machine built and oftentimes not pre stressed. When you ride the bike, the nipples and spokes will seat themselves into the rim or the hub, changing their length and tension slightly. After a couple rides they will need to be trued. Once or twice is fairly common.


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I'd say it can be normal because there are many factors can stress a wheel and depends on the quality of the wheels, they might need to be trued again. There's an article about how they build wheels at Bontrager: Inside Bontrager Wheel Factory. tldr; Expensive wheels are trued, stressed, trued, and stressed again, trued again. Your wheels were trued in the ...



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