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Aug 19, 2011 at 13:11 comment added Kibbee My LBS will order stuff on the spot with you. They will check inventory with the suppliers online to ensure that parts are in stock so that you can get them promptly. There isn't any reason to expect anything less from a bike shop these days.
Aug 18, 2011 at 15:28 vote accept jrpz
Aug 18, 2011 at 5:27 comment added Goodbye Stack Exchange @Mac - My experiences have been similar; it can take some time to find a shop that follows through on ordering stuff.
Aug 17, 2011 at 0:51 comment added Mac I've had very different experiences. I've been to a few shops and asked them to order me a specific part from a range they stock and they haven't called me back. As much as I'd like to support my LBS, sometimes online is so much better.
Aug 16, 2011 at 16:28 comment added freiheit Note that many (most?) US bike shops have QBP as a supplier and can therefore order All-City, Surly Steamroller, and other QBP brands, even if it's not stuff they usually stock.
Aug 16, 2011 at 16:09 comment added Kibbee Very much agree. Twice this year my LBS installed new parts for me on the spot free of charge. It was only clipless pedals (and cleats on shoes), and a new stem, so minimal work was involved, but it's a nice gesture. They made their money back anyway as I browsed the shop while waiting for them to install the parts, and bought a couple of (what I assume to be) high markup items like lights, tubes, and brakepads.
Aug 16, 2011 at 15:35 comment added jrpz Good advice. I'll give this a shot.
Aug 16, 2011 at 15:18 history answered ʍǝɥʇɐɯ CC BY-SA 3.0