I just bought an ex-demo bike from Wiggle and am having problems, I think I need to do a firmware update but I can't get in to the E-tube app.

Does anyone know how to reset the passkey? 000000 won't work and I don't know any other default passkey to try.

I've looked everywhere and just cant find any info. Also does anyone know how to contact a Shimano help line for this?

I just bought an e-bike from Wiggle's demo fleet and am having problems with the electronics. I think I need to do a firmware update but I can't get into the E-tube app which allows me to configure the settings.

I tried using a passkey of "000000" to access the setting, but it didn't work and I don't know any other default passkey to try.

Is there a way to reset the passkey without knowing the current one?

Is there a recommended way to contact a Shimano for product support?

Hello i just bought a demo bike for wiggle and am having problems, think i need to do a firmware update but can't get in to E-tube app, 000000 dont work and i don't know any other, does anyone know how to reset them passkey Looked everywhere and just cant find any info. Also anyone know how to contact someone for help shimano help line ?

thank you

I just bought an ex-demo bike from Wiggle and am having problems, I think I need to do a firmware update but I can't get in to the E-tube app.

Does anyone know how to reset the passkey? 000000 won't work and I don't know any other default passkey to try.

I've looked everywhere and just cant find any info. Also does anyone know how to contact a Shimano help line for this?