Its been 1 month since I have bought my new MTB (Kross globate 1.1) with 18 gears (shimano).. Now the problem is chain has slipped twice while riding. First time my speed was around 25kph and second time it was low around 15kph.

And another point to notice is that my gears are not working properly... chain does not move to other sprocket when I change my gear from rear 6 to rear 5 or vice versa, they start changing afterwards...

What could be the problem?

  • 6
    Your shifter needs adjustment. This is normal for a new bike as the cables stretch out a bit and everything "breaks in". If you bought the bike at a legitimate bike shop they should give you a free tuneup. Jun 5, 2014 at 2:44
  • Seems to have tourney shifters and what not.
    – Batman
    Jun 5, 2014 at 3:53
  • 1
    @DanielRHicks that's an answer. This has to be a duplicate... search gears jumping new bike... slipping some gears or maybe gear shift adjustment but perhaps it's time to expand that a little and fix the title here?
    – Móż
    Jun 5, 2014 at 5:39

1 Answer 1


Parts need a break in time to stretch, flex, and do what they do before they kind of settle in. When I worked at a bikeshop, we told our customers to come in after a month or 2 so that we could go through and get everything tuned up to where it should be after the break in period.

Not only is your situation normal, most bike shops WANT you to bring it back to them, so they can get it running the way it should so you are happy with your purchase. Take it back to the shop and have them tune it up, it should be included in the purchase price.

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