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I can't remove the key, or open, my brand new Kryptonite lock. I can twiddle the key with about 60 degrees of movement from current position; and have attempted every movement I can think of. Have tried putting a drop of lubricant in to see if it would help.

Any advice?

Kryptonite lock

UPDATE: was impossible to remove the key, so it got sent back to the retailer for a refund. I would never buy a Kryptonite lock again, if it had been on my bike this would have been a complete disaster.

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    Mine has 180 degrees of movement and opens clockwise. Try compressing the bar into the U - there may be tension on the lock. – paparazzo Jan 10 '15 at 15:37
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    Also (though you may have tried this) at both ends of the travel try pushing the key in quite firmly and jiggling in /out. I've got a different model but on mine at least you can only take the key out with it locked (which is why i wouldn't buy one again). It also has 180 degrees of movement. – Chris H Jan 10 '15 at 15:56
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    Take it back to the shop. Might be a defect in manufacturing. If it's acting up this soon, it's better to get it replaced now than worry about the lock sticking when it's connecting your bike to a rack. – Kibbee Jan 10 '15 at 17:46
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    For some reason, I've always had this problem with new Kryptonite locks. – Batman Jan 10 '15 at 18:55
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    I have three I use regularly, they can be a bit touchy. I find that most of the time you have to check the lock bar is all the way in or that the key needs a slight turn. Another thing, if you don't use that frame mount, take it off and wrapp the spot in black electric tape. It will scratch your frame easily while riding. – BPugh Feb 17 '15 at 23:23
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I don't know if this helps, but I lost keys to krypto lock (in 2010) and was offered free of charge replacement keys by the manufacturer, sent to me inclusive of postage..../ maybe they could fix at the factory and give you a new key set for minimal cost while extracting the faulty key??

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Community poked this.
Take the blunt end and strike it on concrete.
Really I have done this to free keys.
Don't go for the hammer first but some times a hammer is what you end up with.

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I hate to sound like a caveman but in addition to the lubricant-props to you for doing that on your own- you might want to get a hammer and try to tap it-the key or the lock- just to see if it'll help. I know my Kryptonite cable lock has become rusted from being in the elements and bound up a couple times before I could soak it with WD-40. Jimmying it and tapping were what helped there. Lucky for you your lock isn't on the bike. Hope that helps.

  • If you do try this (and I wouldn't recommend it on a new lock) be sure to only tap the key into the lock - any sideways force is too likely to snap it. – Chris H Jan 19 '15 at 11:58
  • This is a brand new lock. If it needs tapping with a hammer then it needs to be returned because it's defective. – Carey Gregory Feb 18 '15 at 0:27

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