I can't remove the key, or open, my brand new Kryptonite lock. I can twiddle the key with about 60 degrees of movement from current position; and have attempted every movement I can think of. Have tried putting a drop of lubricant in to see if it would help.
UPDATE: was impossible to remove the key, so it got sent back to the retailer for a refund. I would never buy a Kryptonite lock again, if it had been on my bike this would have been a complete disaster.