Thank you for posting the photo. It’s a bit clearer that the front wheel is touching the side of the forks. This can be caused by one of two things:
1) the wheel “tacoed” or bent slightly when you had the accident. If the bend is slight, your shop can straighten it back out and tighten the spokes
2) or the front axle slipped a bit in the front dropouts so that the wheel is no longer parallel to the forks and centered. Fixing this just takes loosening the axle bolts or quick release, setting the wheel back in the dropouts, and then tightening everything back up.
There’s a lot of forces involved when you crash, even at a low speed. Suddenly, hundreds of Newtons of force can be concentrated on just one small part of the bike. It’s impossible to build a bike that would survive all types of accidents especially as people want lightweight bikes. And many parts of a bike are designed to either pop out of alignment or sacrificially break so that more expensive parts of the bike are saved.
In any case, take the bike back to the shop to get it fixed. Most shops I know of would fix it as a courtesy fix — not because they or the bike are at fault, but as part of good customer service for a minor repair.
included for historical reasons:
My first guess before you posted the photo was that the handle bars twisted so that they are no longer perpendicular to the wheel.
This can happen with any bike but hybrids have wider handlebars than many so they’re particularly easy to make crooked. Also, I hate to say this but hybrid bikes tend to attract people who are relatively newer to biking and so there’s more chance they’ll do things the bike isn’t designed to do, like run it into the ground.
You can easily fix twisted handlebars by holding your front wheel between your knees and straightening or forcing the handlebars to be perpendicular to the bike and wheels.
And you can ask your bike shop to tighten the fork bolts so that they’re tighter but a big enough spill will twist them — it’s better that it twists out of alignment given it’s so easy to fix — rather than the wheel bending out of shape.