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I have a Norco VLT e-bike with a 400 watt motor. Bought it in 2018. Super happy with it. Went out for a ride with a fully charged battery Dec 30. It died, mid-stroke.

Took it back to the store. The bike shop said it was a computer upgrade that was missed. I was gobsmacked. No indication of this on my computer. Anyone else have this problem?

closed as unclear what you're asking by Grigory Rechistov, Rider_X, RoboKaren, David Richerby, Criggie Jan 7 at 10:09

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    Hello and welcome to the Bicycle Stack Exchange! What you describe looks like a either a warranty issue (defective battery), or user error (didn't read the manual). Or it could be it is just December, it is cold, and batteries have reduced capacity in cold. – Grigory Rechistov Jan 3 at 7:11
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    Was it a "Computer upgrade" to the bike's battery management system computer ? Or do you connect the bike to your desktop/laptop somehow ? Did the retailer do the upgrade and fix the problem? Were you able to pedal home? Please edit your question with additional information - at the moment its hard to understand what happened and to comprehend what the retailer said. – Criggie Jan 3 at 10:28
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    This looks like a case for a warranty claim. Depending on where you live you have rights that differ from legislations. But anyway the bikeshop/company can certainly not withdraw warranty cover for a dropped update. I would not touch anything on the bike but take it to the dealer and insist on a repair. – Carel Jan 3 at 19:07
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    Unless the bike computer is somehow connected to the internet (unlikely) there is no way for it to know a firmware update is available. – Rider_X Jan 3 at 22:40
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    What's your question, here? "Anyone else have this problem?" seems to be an attempt to identify people who can help you. Suppose somebody says, "Yes, I had this problem too" -- then what do you do? I guess you'll want to ask them some follow-up questions. Please include those questions in your post! – David Richerby Jan 6 at 19:13