I just bought an e-bike from Wiggle's demo fleet and am having problems with the electronics. I think I need to do a firmware update but I can't get into the E-tube app which allows me to configure the settings.
I tried using a passkey of "000000" to access the setting, but it didn't work and I don't know any other default passkey to try.
Is there a way to reset the passkey without knowing the current one?
Is there a recommended way to contact a Shimano for product support?