I need to assemble the Thule Helium Pro 2 rack, which came in a box as two separate parts. I'm supposed to insert a metal bolt in the hole, but I can't do that cause there is a small metal piece inside this hole (please see the picture), which doesn't let me to do that.
Is it a defective rack? Or I'm supposed to do something (what?) with these parts to open the hole in full?
(I've sent email to the Thule support and got a robotic confirmation only - a week ago! I tried to call customer support and was on hold for 20 minutes, then gave up)