After only 6 months of use the bottom pivot point has developed play where the rear frame section is rocking from side to side I have looked everywhere for what is causing the problem and for the replacement parts to fix this problem with no success your help would be greatly appreciated.
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2The Apollo brand seems to be a cheap walmart-style BSO - can you please add a photo with edit or a link to a website of this bike ?– Criggie ♦Commented Apr 2, 2021 at 23:39
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2Do you ride it hard off-road doing jumps and stunts ? Have you ever serviced/cleaned the suspension?– Criggie ♦Commented Apr 2, 2021 at 23:40
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Take it back to halfords. Sometimes on bikes in this price bracket, components used in assembly don't actually exist in the real world– NoiseCommented Apr 16, 2021 at 21:39
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1 Answer
If it's only 6 months old, take it back to the shop as it wasn't fit for sale.
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Warranty does not cover overuse or improper use. It only covers defects in most countries. Such a cheap bike may have disclaimers about the terrain they should be used at. Commented Apr 15, 2021 at 16:06
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1In the UK and EU, a failure this early is covered by consumer protection law, not the warranty. If it was sold as a mountainbike it needs to tolerate reasonable use.– EmyrCommented Apr 16, 2021 at 12:53
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The intended use is defined by the manufacturer and heavy terrain is commonly forbidden for these kinds of bikes. Jumps are almost always forbidden. Also, according to the question, those 6 months have likely already passed. Commented Apr 16, 2021 at 13:10
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1The OP still hasn't specified what kind of use the bike has had. The significance of the 6 months is on the burden of proof. In the first 6 months the retailer has to prove it wasn't a manufacturing or design fault, after 6 months the purchaser has to prove the use was appropriate.– EmyrCommented Apr 16, 2021 at 15:31
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You are oversimplyfying ad absurdum. For any appliance of any kind can this protection can only be claimed if the product was used as intended by the manufacturer. If a bicycle that is not intended for jumping is destroyed in a jump on the very first day, it is not the fault of the manufacturer. Commented Apr 16, 2021 at 15:36