I got front & rear Phil Wood hubs for a touring setup back in Oct of 2011. I'd been using them for commuting to work -- averaging 20 KM a day. Except I'd been off the bike for the month of January, started again in Feb.
A week ago, things felt weird. Discussed with a fellow cyclist at work, who said it sounded like the hub was going. The following day, there was a loud crunch from the rear and the chain felt like it was slipping. I took the wheel into the LBS who built the wheel for me. They told me one of the four palls had an issue, and a spring was bent, so they corrected. I picked up the wheel today, and got 10 KM before things started again - crunching noise from the rear, and a slip. So I dropped the wheel with the LBS, who said they'll look for a rebuilt kit.
What is a pawl? Is it part of the freehub? Is a rebuilt kit enough, or should I be pressing for the LBS to RMA the hub?
Edit: In case anyone's interested, Phil Wood said they're aware of quality problems and wouldn't expect a rebuild kit to do much. RMA time...