Orbea's site does not say it as clearly as I'd like, but you are looking for a PF86 bottom bracket. Confusingly, the page for your bike says, emphasis mine:
Frameset specs: Orbea Orca carbon OMR 2024, monocoque construction, HS 1,5", BB 386mm, ...
Orbea's FAQ for the Orca models says, emphasis mine:
Can I have a BB30 bottom bracket system?
Our standard bottom bracket is the Shimano Press-Fit, which is incompatible with the BB30 system. However, it is compatible with some 30mm spindle cranksets using special cups.
BB 386 is a standard. It is not what Orbea uses. The Shimano standard is the PF86 standard. You are looking for a PF86 BB for a 24mm spindle. This is the type of BB that the FSA support person suggested.
Make sure you specify a 24mm spindle when searching. PF86 BBs for 30mm crank spindles may exist, but the bearings are smaller and my understanding is that they may be prone to early wear. PF86 BBs for DUB (28.99mm) spindles also exist, but I think they have the same problem. If you get a Shimano BB, it will automatically be for 24mm spindles; Shimano designed the standard, and they've always used 24mm steel spindles and they never considered the 30mm aluminum spindle to be necessary.
Orbea is based in the Basque Country in Spain. Possibly this could account for why they didn't clearly state the BB type in their English documentation. But they're a mid-size global brand, and this isn't an excuse. Manufacturers should clearly and unambiguously state all specifications.