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Hmm, I'm facing the same problem. Their website cheerily advises you to file down the axel...

The problem with that though is then if I want to transfer the wheel to a new bike, I run the risk that it's then too narrow... enter image description here

https://swytchbike.zendesk.com/hc/en-gb/articles/360007666198-The-motor-axle-doesn-t-fit-in-my-bikes-forks